Return and Refund Policy

At Zemits, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product in accordance with the conditions below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.

• The product must be returned in its original packaging, including accessories and documentation.

• Proof of purchase or your order number must be provided.

• The product must not be damaged due to misuse, improper installation, or normal wear and tear.

Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.

How to Request a Return

To request a return, please contact us at:

Email: contact@zemits.uk

Please include your order number, the product you wish to return, and the reason for the return. We will provide you with the return instructions if your request is approved.

Please do not send products back before receiving return instructions from us.

Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer is responsible for the cost of return shipping.

If the return is due to a defective, damaged, or incorrect product, please contact us before returning the item so we can assist you with the appropriate solution.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. The time required for the refund to appear in your account may depend on your bank or payment provider.

Original shipping charges, if any, may be non-refundable unless the return is due to an error on our part or the product is defective.

Damaged or Incorrect Orders

Please contact us as soon as possible after receiving your order if:

• Your product arrives damaged.

• You received the wrong product.

• Your order is missing an item.

Please provide your order number and, where applicable, clear photos of the product and packaging so we can investigate and assist you.

Exchanges

We do not guarantee exchanges. If you need a different product, you may request a return and, where eligible, place a new order.

Non-Returnable Items

Some products may be non-returnable where permitted by applicable law, including products that are:

• Used or damaged after delivery due to customer misuse.

• Personalized or specially configured for the customer.

• Returned without the original packaging or required accessories.

• Otherwise excluded from returns under applicable law.

Contact Us

If you have any questions about returns or refunds, please contact us:

Zemits
Email: contact@zemits.uk